The practice of management activities suggests that the experience and knowledge of managers alone cannot always provide an optimal or even rational solution without additional scientifically grounded methods for assessing the effectiveness of possible options for organizing transport processes. All this generated a need for the development of scientific methods for making (developing, supporting, justifying) decisions that would make it possible to develop specific recommendations for the head who manages the facility in difficult situations. These methods included the formation of effectiveness measures in the form of maximum or minimum of a single indicator — the target function with or without constraints and various algorithms for finding the values of arguments that provide the required value of this function. Subsequently, mathematical methods for solving multi-criteria problems involving different goals of the operation and using, respectively, a lot of alternative effectiveness measures began to develop.

Aim. The presented study aims to identify opportunities for maintaining the organizational efficiency of companies during a pandemic.Tasks. The authors analyze organizational changes occurring during a pandemic and their impact on organizational efficiency; find ways to compensate for the loss of efficiency under new conditions using approaches based on communication management.Methods. The study is conducted by analyzing available sources and modeling the behavior of organizational structures using multi-agent models and an original methodology for evaluating organizational efficiency.Results. The authors have identified one of the sources of negative impact of organizational restructuring during a pandemic on organizational efficiency associated with a decrease in communication supply. The ways of compensating for this impact by including verified communicators in the organizational structure are considered. The positive impact of such innovation on organizational efficiency is shown, and the ways to achieve the maximum effectiveness of this measure are determined for organizations with different levels of individual employee efficiency or different intensity of changes in the external environment.Conclusions. The negative impact of reduced information supply on organizational efficiency during a pandemic can be successfully compensated through organizational restructuring associated with the introduction of verified communicators in the organizational structure.

For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version).The study was carried out with the financial support of the Russian Research Foundation, project No. 14-02-00095. ABSTRACT The authors examine the mutual influence and interdependence of the human factor, the structure and competitiveness of the organization, the differences in the effectiveness of its individual elements, the features of such characteristics as the competencies of individual agents that make up the organization. The problems of occurrence of problem zones in the organization structure and ways of their elimination are analyzed. On the basis of the revealed regularities, the possibilities of managing the efficiency of organizations, including the example of the transport sector, are considered. 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The problems of information interaction of the company’s employees in the system of professional activity by means of communication are discussed in the article. Empirically established networks of communicative interaction and their differences from formal communication channels are mentioned in the article. The processes of dissemination of information for various types of communication networks are discussed in the article, the influence of strength and proximity of connections on the process of dissemination of information is analyzed. The impact of internal organizational interactions on the dissemination of information in closed and open communication networks are shown. An analysis of the communication network of a real organization are presented.