The quality process is increasingly evident within health institutions, for standardization of processes, improvement in the profitability of protocols and patient safety. This work brings case reports in a medium-sized hospital in the northeast of São Paulo, Brazil and confronts the data with the literature on continuing education and the scientific advisory process by outsourced companies. It is possible to observe that, when closely monitored by the scientific advisory of the company Sarstedt do Brasil, good results were obtained in the pre-analytical phase, always relying on continuing education and the process of measuring factors through indicators, which is already indicated in literature. In short, the quality process is a long way and must be followed day after day while education is the only tool that can be used for this to happen and without a doubt, the help of a qualified scientific advisor assists this process.