PT. Jasa Cendekia Indonesia is a company engaged in the field of recruitment, training and consulting in the provision of human resources. Currently PT. Jasa Cendekia Indonesia has more than 500 outsourcing employees, puts hundreds of Indonesians into the job market and serves more than 30 multinational companies, of course companies need systems that are able to manage and carry out company work operations. This research study aims to conduct an assessment of Information Technology Governance at PT. Jasa Cendekia Indonesia which focuses on the DSS01 domain (manage operations) is measured using the Capability Level in the Cobit 5 Framework. The results obtained from this assessment are needed as an evaluation and input for improvements to Information Technology Governance at PT. Jasa Cendekia Indonesia in the future. The level of ability of PT. Jasa Cendekia Indonesia in the DSS01 process is at a value of 2.80 while the expected level of ability is at level 3 (established process). The recommendation to reach level 3 is expected to be implemented to improve the performance of PT. Jasa Cendekia Indonesia according to the DSS01 process.

Implementasi Enterprise Resource Planning (ERP) industri mendukung kegiatan inti perusahaan dengan saling terhubung, agar bisa menyokong langkah usaha pada suatu industri melalui akses ke asal informasi yang lebih ringkas serta akurat. Implementasi ERP bisa memperoleh keberhasilan maupun keterpurukan. Supaya keterpurukan tidak dialami pada implementasi ERP perlu agar memiliki pengetahuan faktor-faktor yang menjadi critical success factor (CSF), seperti contohnya budaya dan lingkungan. Untuk tahu dampak budaya serta lingkungan dalam implementasi ERP, maka dilaksanakan pembahasan kembali terhadap sejumlah 14 riset oleh Science Direct yang sudah didapat. Pembahasan ini dilaksanakan memakai metode riset Systematic Literature Review. Menurut pembahasan kembali diperoleh tinjauan dampak budaya serta lingkungan terhadap implementasi ERP yang bisa diamati melalui tiga persepsi, yakni implementasi ERP, critical success factor terhadap implementasi ERP, budaya serta lingkungan terhadap implementasi ERP. Sikap strategic leadership, kekompakan dari tiap divisi, dan sudut pandang pemakai, memberi dampak terhadap budaya dan lingkungan perusahaan untuk meraih kesuksesan implementasi ERP.

COVID-19 has changed universities in managing processes and services with more relevant systems. This is a challenge for universities to design strategies both during and after this pandemic ends. This study aims to apply the methodology and design principles of COBIT 2019 to adapt the operational model and strategic planning of higher education institutions in the post-pandemic period. The COVID-19 challenge has shown that digital information systems are a critical factor in ensuring robust business processes. This study uses Syarif Hidayatullah State Islamic University Jakarta as a case study, the results of calculation of institutional capability level are currently in the range of level 3 with desired capability level target being level 4, this means that governance in the agency has been carried out according to plan but is not ready to implement fully used after the pandemic. This research produces several that are useful as the best adaptation in the New Normal era.