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Older people want better coordinated public services that will help them stay independent as long as possible. But this can be achieved only if different agencies work together and involve older people, says a report from the government's spending watchdog, the Audit Commission. The commission cites research from the Local Government Centre at Warwick University (Making a Difference-Better Government for Older People), published in 2000, which showed the type of help that people wanted as they got older. But older people are too often getting a disjointed response when they need help or advice, says the Audit Commission in its report. Agencies need to develop a "whole system" approach-one built around the needs of older people-it says. The agencies need to share the same vision, objectives, action, resources, and risk and recognise that the action of one part of the system has an impact elsewhere in the system. Service users should not be aware of the boundaries between the different organisations.

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