Photocopying machines are machines that make paper copies of documents and other visual images quickly and cheaply. PT. TRITANU has a copy machine product, such as the Fotocpy Sharp machine Type B201D. The rapid development of photocopying technology at this time can be seen that adult photocopying machines are now not only operating copier but can scan, print, and even fax. The rapid development of photocopying technology does not necessarily provide complete convenience to users. This can be seen from the high cost of consultation in the event of damage to the photocopy machine, requiring time to check the damaged machine, and not to mention other procedures in the repair that exist at PT. TRANANU. So from to provide solutions to these problems, the researchers made an Expert System for Handling Print Results Problems on Sharp Photocopying Machines Type B201D Using the Certainty Factor Method. System testing shows that the system is able to diagnose damage to the B201D copy machine based on the symptoms in the printout, even though these symptoms contain uncertainty. The results of the diagnosis are accompanied by Certainty Factor values that indicate the level of truth, accuracy of possible damage to the B201D copy machine.