This study aims to determine the effect of quality of service and hospital's cost on patient satisfaction and loyalty. This study uses secondary data from hospital's document and primary data which collected through questionnaire's survey from the patients of Bogor Public Hospital, Indonesia. The method of analysis using Structural Equation Modeling (SEM) analysis. According to the method of Partial Least Square (PLS), service qualityand hospital's cost have significant impact on patient satisfaction. Service quality has significantly impact to the patient loyalty, but the hospital's cost has no significant impact on patient loyalty. In addition, patient satisfaction significantly affect to the patient loyalty. According to this result, the hospital needs to improve the service quality and set the right cost in order to improve patient satisfaction and at the end, gain patient loyalty.

The world’s population continues to increase, which causes food demand to increase. The increasing food demand is followed by increasing public awareness of healthy living. One way to overcome these problems is the application of organic farming. Developing organic farming must not be distinct from the role of stakeholders. The study aimed to describe and understand the stakeholders’ role in organic farming management. The research was conducted using interviews, field observations, and literature studies. The analysis was carried out quantitatively and qualitatively. Stakeholder analysis is carried out to identify, classify, map, and analyze relationships between stakeholders. The result showed all stakeholders involved in the management of organic agriculture in Bogor, West Java, are classified into four groups, namely key player (Agriculture Department and the Indonesian Organic Alliance (AOI), subject (farmers and community groups), context setter (Organic Certification Institute, Agriculture and Technology Park (ATP)-IPB University, and Organic Entrepreneurs), and the crowd (Bappeda and Universities). All stakeholders should support the government in developing policies and strategies for developing organic farming. In addition, key players, especially the Indonesian Organic Alliance, should proactively negotiate with local governments and communities regarding the sustainability of organic farming development. The policy implication of this research is to determine the contribution of stakeholders in making a strategy for the development of organic farming.