Strengthening Islamic banking funding is one of particular strategies in the Indonesian Islamic banking master plan for 2019-2024, as one of their expected outputs is to increase market share and customer satisfaction of Islamic banks. This study aims to identify influence of service quality dimensions on customer satisfaction and their impacts on customer loyalty in Islamic banks in Indonesia. This study used a quantitative approach. Its data were collected by an online questionnaire with five Likert scales randomly given to 136 customers from several Islamic banks who had direct transactions at the Islamic banks. The sampling technique of this study used a purposive sampling technique, and its analysis technique used Structural Equation Modeling based on Partial Least Square (SEM-PLS). The findings of this paper indicate that the dimensions of both compliance and responsiveness have significant influence on customer satisfaction and customer loyalty. Meanwhile, assurance, reliability, and empathy dimensions have no significant impacts on customer satisfaction and customer loyalty. Tangible dimension has significant influence on customer satisfaction but has no significant influence on customer loyalty. Customer satisfaction has a significant impact on customer loyalty.Keywords: Islamic bank, CARTER model, customer satisfaction, customer loyalty
Background<br />Anemia is a frequent complication of chronic kidney disease (CKD). Anemia in CKD is associated with reduced quality of life, increased cardiovascular disease, cognitive impairment, and mortality. Therefore it is necessary to find an alternative agent for preventing anemia in CKD. Celery is one of the natural substances that have anti-inflammatory, antioxidant, and antihypertensive pharmacological effects. Based on the mechanism of CKD and its progression, celery is thought to prevent anemia in CKD. This research was aimed at evaluating the protective effect of celery extract against anemia in a CKD rat model. <br /><br />Methods<br />This was an experimental laboratory study using 25 male Sprague Dawley rats, aged 2-3 months, they were randomized into 5 groups, namely group A, sham operation; group B, subtotal nephrectomy; group C, D, E, subtotal nephrectomy + 250, 500, 1000 mg/kg BW ethanol extract of celery, respectively. The administration of celery extract was performed 14 days before and 14 days after induction of 5/6 subtotal nephrectomy. The hematological parameters (Hb, RBC, Ht, MCV, MCH, MCHC) and serum creatinine level were measured at the end of the study. Data were analyzed with One Way ANOVA and Kruskal-Wallis test followed by Mann-Whitney test at p<0.05. <br /><br />Results<br />There were no significant differences between groups in Hb, RBC, Ht, MCV (p>0.05) and significant differences between groups in MCH and MCHC (p<0.05). The highest levels of Hb, RBC, and Ht were found in group C.<br /><br />Conclusion<br />Celery ethanol extract at a dose of 250 mg/kg BW/day may prevent anemia in the CKD rat model.
The purpose of this study first, to describe the character values implanted by teachers of PAI on students in SDI Raudlatul Jannah Sidoarjo and SDIT Ghilmani Surabaya. Second, describe the strategy of PAI teachers in instilling the character values of students in SDI Raudlatul Jannah Sidoarjo and SDIT Ghilmani Surabaya. Third, describe the process of internalization of character values on students in SDI Raudlatul Jannah Sidoarjo and SDIT Ghilmani Surabaya. This research uses qualitative approach with descriptive technique of descriptive informant. Data collection techniques with participant observation, in-depth interviews, and documentation analysis. The results of this study conclude that in the inculcation of the values of character education in the students the teacher has a special strategy by applying his role as educator, lecturer, curriculum developer, reformer, model and role model in integrating character values into the whole subjects, day, school programs, and building cooperation between schools with parents. Keywords: Strategy, Islamic Religious Education Teachers, Character
Ischemia/ reperfusion injury (IRI) is marked by the sudden decrease of blood supply to the kidney followed by restoration of blood flow. Ischemic acute kidney injury (AKI) is the leading cause of morbidity and mortality. Therefore, the prevention strategy for decreasing the damage due to IRI is required. Celery (Apium graveolens L) is often consumed as food. Celery has antioxidant and anti-inflammatory effects. This study aimed to investigate the protective effect of the celery on kidney damage in the kidney ischemia/ reperfusion injury rat model. Twenty-five rats male, 2-3 months old Sprague Dawley were divided into 5 groups: Group 1 was sham operation, group 2 was ischemia/ reperfusion injury (IRI), group 3, 4, 5 were IRI and 250 mg/kgBW, 500 mg/kgBW, 1000 mg/kgBW of ethanol extract of celery respectively for 14 days before and 3 days after operation. Blood serum sample was taken 3 days after the operation for measuring urea, creatinine, superoxide dismuthase (SOD) and nitrite oxide (NO). Hematoxylin-eosin (HE) staining was utilized to examine kidney tubular injury score. Data were analyzed using One-way ANOVA (p<0,05). The ethanol extract of celery at dose 1000 mg/kgBW prevented the increase of urea, creatinine serum, kidney tubular injury score and prevented the decrease of SOD, NO in the kidney ischemia/ reperfusion injury rat model (p<0,05). In conclusion, the ethanol extract of celery has a protective effect on kidney damage in the ischemia/ reperfusion injury rat model.
Indonesia is a country with the largest Muslim population in the world as much as 87.2 percent of the total population. Therefore, Indonesia has enormous potential in the development of zakat as an effort to alleviate poverty and economic inequality. Also, Indonesia is ranked 5th in the country with the largest internet users. Seeing this potential, zakat institutions in Indonesia are digitizing their management. This study aims to determine the history of the management of zakat institutions, from traditional management to digitalization. Also, to find out the benefits of managing zakat institutions digitally. This study only focuses on the national zakat institution (BAZNAS). This paper seeks to fulfill the historical demand for knowing the management of zakat in each era because there are no studies that discuss the history of digitizing zakat management. This paper used a literature and history approach. This paper usefully examines the development of zakat management from each era and the process of digitizing zakat management.
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