Abstrak. Puskesmas adalah fasilitas pelayanan kesehatan yang menyelenggarakan upaya kesehatan masyarakat dan upaya kesehatan perseorangan tingkat pertama, dengan lebih mengutamakan upaya promotif dan preventif, untuk mencapai derajat kesehatan masyarakat yang setinggi-tingginya di wilayah kerjanya. Pemanfaatan pelayanan Puskesmas dipengaruhi oleh beberapa faktor antara lain persepsi masyarakat tentang kesehatan, persepsi masyarakat tentang kualitas pelayanan, pendapatan keluarga dan tingkat pendidikan. Penelitian ini bertujuan untuk mengetahui hubungan persepsi masyarakat tentang kesehatan, persepsi masyarakat tentang kualitas pelayanan, pendapatan keluarga, dan tingkat pendidikan dengan pemanfaatan pelayanan kesehatan di wilayah kerja Puskesmas Tambarana Kecamatan Poso Pesisir Utara Kabupaten Poso. Jenis penelitian yang digunakan adalah penelitian survey analitik dengan pendekatan cross sectional. Jumlah sampel sebanyak 69 responden yang diambil menggunakan rumus Standley Lameshow yang populasinya diketahui. Data dianalisis secara deskriptif yaitu analisis univariat dan bivariat, pada taraf kepercayaan 95% (p<0,05). Hasil uji Chi Square menunjukkan bahwa persepsi masyarakat tentang kesehatan berhubungan dengan pemanfaatan pelayanan kesehatan (ρ=0,000), persepsi masyarakat tentang kualitas pelayanan tidak berhubungan dengan pemanfaatan pelayanan kesehatan (ρ=0,213), pendapatan keluarga berhubungan dengan pemanfaatan pelayanan kesehatan (ρ=0,004), dan terdapat hubungan tingkat pendidikan dengan pemanfaatan pelayanan kesehatan (ρ=0,000). Tidak adanya hubungan persepsi masyarakat tentang kualitas pelayanan dengan pemanfaatan pelayanan kesehatan dapat dipengaruhi oleh bukti fisik, kehandalan, daya tanggap, jaminan dan empati. Factors that Corresponded with Health Service Utilization in The Working Area of Community Health Center Tambarana North Coastal of PosoSub-District, Poso District. Community Health Center is a health service facility that organizes public health efforts and the efforts of individual health at the first level, with more prioritizes promotive and preventive efforts, to achieve the highest public health status in its working area. Utilization of Community Health Center service is influenced by several factors like the public perception of health, public perception of the quality of service, family income and level of education. This study aimed to determine the relationship of the public perception of health, public perception of the quality of service, family income and education level with Health Service Utilization in the working area of Community Health Center Tambarana North Coastal of Poso sub-district, Poso district. This type of research was analytical survey research with cross sectional approach. The total of the sample were 69 respondents which was drawn by using Standley Lameshow formula which the population was known. Data was analyzed descriptively which was known as univariate and bivariate analysis, on the credibility degree of 95% (p <0.05). Chi Square test results showed that th...
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