This study analyzes the effect of service quality, customer value, trust and satisfaction on customer loyalty at Bank Syariah Mandiri. The problem in this research is: how to increase customer loyalty of mobile banking service users at BSM. This study used 100 respondents using mobile banking services at BSM in the city of Semarang. Data analysis using SEM with the Smart PLS 3 computer program. The results showed that, among other things, service quality had a positive and insignificant effect on loyalty. Customer value has a positive and significant effect on loyalty. The effect of trust on customer loyalty has a positive and insignificant effect. Meanwhile, satisfaction has a positive and significant effect on loyalty.
Dinamika hubungan Arab Saudi dan Qatar dari masa ke masa selalu menarik untuk dibahas. Hubungan antara keduanya sudah mulai mengalami kerenggangan sejak tahun 1990-an. Saat itu, Qatar dipimpin oleh pangeran Hamad bin Khalifa Al Thani yang pandangannya tentang masa depan Qatar berbeda dengan ayahnya yang pro terhadap Arab Saudi. Saat ini hubungan keduanya mulai renggang kembali, disebabkan oleh keberpihakan Qatar terhadap Iran dan organisasi Ikhwanul Muslimin. Merespon hal tersebut, Arab saudi kemudian melakukan blokade terhadap Qatar pada sektor darat, laut dan udara yang mana fenomena ini sering disebut sebagai krisis Teluk. Penelitian ini bertujuan untuk menganalisis kebijakan blokade Arab Saudi terhadap Qatar tersebut melalui perspektif Two Level Game Theory. Dengan menggunakan teori diatas,penelitian ini menemukan bahwa terdapat dua faktor yang mempengaruhi Arab Saudi dalam mengeluarkan kebijakan blokade terhadap Qatar. Dua faktor tersebut adalah faktor nasional dan faktor internasional. Faktor nasional meliputi keadaan domestik Kerajaan Arab Saudi yang mendorong negara itu untuk mengeluarkan kebijakan blokade tersebut. Sedangkan faktor internasional meliputi bagaimana keadaan di lingkup internasionalnya yang dalam hal ini adalah kawasan Timur Tengah yang membuat Arab Saudi harus mengeluarkan kebijakan tersebut, dalam tulisan ini dijelaskan bahwa hubungan Qatar dan Iran dan Ikhwanul Muslimin.
Pengajian Mujahada Kamis Wage has become an important part in the study of Islam at the Pandanaran Islamic Boarding School, Sleman Regency. The teaching of Islam through the inculcation of religious norms in these activities as well as reading the Koran, which requires the conformity of the Arabic word and meaning for the participants and congregation of the recitation. Qualitative exploratory research to obtain the natural setting also identifies how the organizers overcame these obstacles to obtain quality Islamic reading in Arabic from the congregation. PMKW at Pesantren PPSP is implemented openly without limitation on the religious qualifications of participants. However, they are required to be able to pronounce and understand because most of the material is in Arabic, as the main language in Islam. To reduce misunderstandings and make it easier for pilgrims, the organizers have taken several anticipatory steps. An important action is the publication of a book of Mujahadah reading material which is not only written in Arabic, but is also equipped with a reading method even complete with its meaning. In addition, to equalize the intonation of the mujahadah reading material, the congregation was also directly led by one instructor.
The productive economic empowerment program of the Badan Amal Zakat at Yogyakarta City (BAZKY) in 2017 is Maz Zakki which is different from its implementation in the previous year. Through qualitative research by collecting data through in-depth interviews, observation and documentation, it can be seen that BAZKY has provided zakat funds to poor citizens in the form of money for business with business coaching, mentoring, and monitoring. The results of the evaluation show that the implementation process, starting from preparation, implementation and supervision, still follows the national zakat management rules and regulations. Even BAZKY, through Mas Zakki, has provided ongoing assistance in the form of merchant schools after selecting them with direct visits to the homes of prospective recipients of business fund assistance. This is also a form of monitoring and supervision of business sustainability. Such implementation has met the provisions of the current Zakat Management Law in Indonesia. This is stated in Law 23 of 2011 concerning Management of Zakat. This is where the legal rules regarding zakat management organizations at the level of BAZNAS and LAZ are elaborated.
Telah dilakukan usaha pemberdayaan masyarakat dalam bentuk edukasi kesehatan reproduksi (KR) padakelompok dewasa dan lansia oleh Tim Pelaksana di RW 6, Cokrodiningratan, Yogyakarta. Tujuan dari programpemberdayaan adalah meningkatkan pengetahuan, kesadaran dan ketrampilan berperilaku sesuai KR yang baikpada masyarakat kelompok sasaran. Pelaksanaan program pemberdayaan dilakukan selama 2 bulan. Sebagaipusat aktivitas program pemberdayaan berlokasi di Masjid Nurul Iman Jetisharjo. Aktivitas pemberdayaanmenggunakan beberapa pendekatan sesuai target. Tim Pelaksana pemberdayaan adalah dosen bersamamahasiswa yang telah mendapatkan pelatihan dan modul materi pemberdayaan. Tahapan pelaksanaan programpemberdayaan adalah persiapan, perencanaan dan pelaksanaan. Telah dilakukan 6 kegiatan edukasi KR.Ceramah umum dalam rangka Maulid Nabi Muhammad SAW berisi tentang pola asuh anak berdasar jeniskelamin dan peran keluarga sebagai sarana pencegahan penyimpangan perilaku seksual. Kegiatan sapa anakkost telah digunakan untuk melakukan penyuluhan kelompok tentangKR bagi para warga kost. Kegiatanpelatihan berbasis kasus, role play serta cerdas cermat sebagai upaya meningkatkan pengetahuan danketrampilan pencegahan kekerasan seksual. Penyuluhan pada kegiatan senam lansia tentang pencegahanosteoporosis. Berdasarkan serangkaian program edukasi KR ini telah menumbuhkan kesadaran tentangpentingnya edukasi KR secara benar, pentingnya agama dan masjid sebagai basis pencegahan perilaku seksualmenyimpang.
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