Within the field of project management, research in the subject of conflict analysis and resolution has received considerable attention. This paper presents the application of cognitive analysis, based on the workings of “human judgment theorists,” to the resolution of representative conflict situations. The employed conflict-resolution approach presents cognitive differences between parties as a primary source of conflict. However, it also presents feedback that provides analysis of each individual's judgment and comparisons with his or her counterpart's judgment. This feedback, termed “cognitive feedback,” is used as a way to give insight to people in conflict, providing them an opportunity to resolve their conflicts acceptably. The objective of this paper is to establish a systematic methodology for analyzing and resolving conflict. An actual case study of conflict resolution between union and management personnel at a petrochemical plant in Kuwait is used to illustrate the methodology. Both self-understanding and the understanding of one's counterpart were found to be generally poor before receiving cognitive feedback. The use of cognitive feedback for both groups proved feasible and helped reduce conflict.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.