This study presents a systematic review of 169 papers concerning the ICT (Information and Communication Technologies) related to rural areas, specifically to dairy farms. The objective was to delve into the relationship between dairy farmers and the administrative authorities via e-government, comparing this area to another eight concerning the farmer’s needs and expectations in relation to the ICT in different fields of their business. We observed that areas such as connectivity and digital inclusion are the most covered areas not only at the study level but also at the government level since countries all over the world are trying to develop politics to put an end to the so-called “digital divide,” which affects rural areas more intensely. This is increasing due to the growing technological innovations. The areas of the market, production, financial development, management and counseling, Smart Farming, and Internet of Things have been approached, associated with the ICT in dairy farms, showing in the latter two an increasing number of papers in the last few years. The area of public administration in relation to dairy farms has also been covered, being remarkable the low number of pieces of research concerning the interaction by the farmers, more specifically by dairy farmers, with the public administration, which is surprising due to the new global need and especially in the European Union (EU) of interacting with it telematically by all legal entities. The results show that there are still barriers to the implementation of the electronic government (e-government) since the websites do not meet the user’s expectations. Therefore, this study lays the ground for future research on this area. As a graphical abstract of the contributions of this paper, we present a graphic summary, where the different contributions by areas and expressed in percentage values are shown.

With the objective of assessing the farmers’ situation regarding the use of the ICT and their relations with the electronic government, a case study consisting in the realization of 34 face-to-face surveys was conducted between February and March 2020 in dairy farms in the region of Galicia (Spain). The sample was selected according to one of the most important online journals in the farming sector at a national level. From the census, we chose those farms considered most representative taking into account the main criteria: the level of PAC (Common Agrarian Politics) subsidies and milk production (litres/cow and year). The results show that the majority of the farmers used the internet, but on many an occasion, they were discontented in relation to the poor connection quality in their farms. In regard to the use of the electronic government for procedures related to their farms, many of them were able to perform them through the government website; however, there were procedures which the users defined as “complex” and which had to be outsourced to authorised entities. The results also show that the farmers do want to employ the e-government, mainly because of the time and cost saving; however, the current web pages do not meet the users’ expectations. Finally, this situation, applied to a region placed among the 10 most productive regions of milk, is comparable to what happens in other regions.

With the aim of assessing the farmers’ situation in terms of the use of ICT (Information and Communication Technologies) and their relationship with the e-government (electronic government), a case study consisting of 34 face-to-face surveys between February and March 2020 in dairy farms in the region of Galicia (Spain) was conducted. From the census, we chose those farms considered most representative taking into account the following criteria: the level of CAP (Common Agricultural Policy) and the production of milk (litres / cow and year). The results show that, in spite of the fact that a vast majority of the users use the web tools of the Public Administration, there are many users who find problems related to the agility and ease of use of these tools, especially when compared with private APPs which they also use daily in connection to their farms. Our research delves into those farmers who do not use the internet and the alternative methods which they employ. The telephone helpline is particularly important, as it is the favourite method of smaller farms.