Purpose This study aims to investigate Muslims’ online infaq intention during COVID-19 deadly outbreak. This study examined the model comprising two major theories, namely, the theory of reasoned action (TRA) with additional Muslim intrinsic religiosity and social presence theory (SPT). Design/methodology/approach A structural equation modeling (SEM) approach is used to test the measurement and structural model. In the structural model, SEM is chosen due to its effectivity in estimating direct and indirect effects in a single model. An online questionnaire is distributed to respondents who are purposively selected all over Indonesia regions comprising all major islands. In total, there are 571 respondents collected; however, only 560 of them are usable. Findings This study shows that all hypotheses generated from the TRA and SPT significantly affect online infaq intention. Surprisingly, Muslim intrinsic religiosity does not affect both attitude toward online infaq and online infaq intention. To further explain the result, a post hoc analysis is conducted. Accordingly, it is found that Muslim intrinsic religiosity has an indirect significant effect on online infaq intention through social presence. Research limitations/implications This study has several limitations. First, even though the sample already represented all parts of Indonesia, the sample is distributed mainly to those live in Java Island. Second, due to its difficulty in pursuing proportional distribution of the sample, the results are more subjective to more dominant respondent demographics. Third, this study captures cross-sectioned phenomena of an online infaq intention during COVID-19 pandemic. Fourth, as the topic of this study is concerned about Islamic charity, the Qur’an- and sunnah-based research framework will make this study more valuable. However, such a framework has not been widely developed. Practical implications This study provides a managerial implication for online infaq fundraisers in Indonesia, in which trustworthiness and “social touch” are important to drive the Muslims in making a monetary donation. The online infaq can be an efficient Islamic philanthropic tool to solve social problems during the COVID-19 outbreak. Therefore, the central authority should encourage profit and non-profit social organizations in Indonesia to make a strategic collaboration in providing online infaq service and its distribution. Collaboration may increase perceived trust and social presence. Originality/value Due to a limited study on the topic of online infaq behavioral intention during COVID-19 situation, therefore, this study provides added value to the literature by examining factors determining online infaq intention during COVID-19 pandemic in Indonesia. This study combines the extended TRA and SPT in a single model.

Customer satisfaction is a critical objective in marketing activities. Satisfaction as a dynamic concept is necessary but not sufficient in maintaining long-term relationship between the company as the provider of goods and services and the customer. To facilitate such a relationship there exist the need to maintain trust as a main catalyst especially when it deals with virtual businesses. Many costumers, especially those of traditional buyer, have a low trust on online business particularly related to the safety and privacy of information when they engage via Internet facilities in comparison to the offline-traditional businesses. The relationship between those factors, namely satisfaction, trust, safety and privacy, will be used as the model in this research. Perceived safety and privacy will be treat as antecedent variables, while satisfaction will be used as mediating variable, and perceived trust on online business will be utilized as an endogenous variable. The research collecting data from various individuals (96 samples) whose already have experience with online business selected based on the convenience sampling technique. The result shows positive relationships between perceived safety and privacy on customer satisfaction on online business. Both variables together with customer satisfaction is also shows positive relationship on customer trust when dealing with online businesses.

This study aims to explain the effect of product knowledge, brand image, e-WOM on purchase intentions for edtech products in Indonesia. Data were obtained using a closed questionnaire involving 230 respondents, from Indonesians who know about edtech startup products and are between 18 and 35 years old. The sampling technique used was convenience sampling. The analysis technique used is Structural Equation Modeling (SEM) and uses the help of the AMOS version 24 program. The results show that 1) product knowledge has a positive but not significant effect on purchase intention, 2) product knowledge and brand image have a positive and significant effect on e-commerce WOM, 3) brand image and e-WOM have a positive and significant effect on purchase intention. It was also found that e-WOM functions as a mediator variable from the effect of product knowledge and brand image on purchase intention. The effect of the e-WOM mediator is stronger than the direct effect of brand image on purchase intention.

This research is aim to analysize the influence of attitude, subjective norm, and control behavior perception to consumer purchase interest based on Ajsenâ's Theory of Planned Behavior ( 1991). Object of this research was a cake product of a company which no longer has halal certificate from Majelis Ulama Indonesia (MUI). As many as 100 students of Fakultas Ekonomi UII were taken as respondents by using judgment sampling method. These respondents are assumed to represent muslim consumers of the cake product. A multiple regression model was run to examine the influence of independent variables to dependent variable. The result shows the positive influence of all independent variables to consumer purchase interest variable.

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