is a service that exists because of the rapid development of technology. According to OJK (2017), the existence of fintech has the aim of being a solution for people who are reluctant to use conventional financial institutions due to complicated and time-consuming procedures. Among the many types of fintech, peer-to-peer lending is here as a solution to bring together lenders and loan recipients through an electronic system using the internet network. Based on the accumulated distribution of the loan amount in the January to March period in 2020, in which the Java region, especially in DKI Jakarta, experienced a high growth of 15%. Meanwhile, based on the accumulated number of borrower accounts, the Java region also experienced an increase in growth, including in DKI Jakarta by 16%. This means that the high demand of the people of DKI Jakarta for online lending (online credit), so that the fintech business, especially in the peer-to-peer lending section, is experiencing rapid development even though the fintech business is still new in the financial industry in Indonesia.Based on data from the OJK (2020), there are 161 fintech peer-to-peer lending companies in Indonesia that have been registered with the OJK. However, there are 151 companies domiciled in DKI Jakarta. This means that there is high competition for peer-to-peer lending fintech companies in DKI Jakarta, especially in the field of online lenders. So, it is interesting to study more deeply about the behavior of users of fintech peer-to-peer lending services in the form of online loans in DKI Jakarta, considering that not many researchers have conducted research on the behavior of online loan users. In determining the general description, the researcher conducted a pre-survey on 30 respondents / potential users of fintech peer-to-peer lending products in the form of online loan services in DKI Jakarta. Based on the results of the presurvey, it is known that the four main factors that make respondents / candidates use peer-to-peer lending fintech services are perceived usefulness, perceived ease of use, perceived trust, and perceived value. This is because of the 20 factors that determine individuals using peer-to-peer lending fintech services, these four factors have the most frequency of answering Yes. So that these four factors need to be studied more deeply which influence the behavior of using fintech peer-to-peer lending services in DKI Jakarta.In this study, the authors tested the technology acceptance model (TAM) theory, namely perceived usefulness and perceived ease of use, where these two factors have been widely used by previous research to predict acceptance of use in an ICT application, as well as adding the perceived trust and perceived value variables, where many previous studies used perceived trust and perceived value as an important factor to predict an intention to use ICT applications.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.