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Purpose The purpose of this paper is to present the strategic intangible process assets characterization (SIPAC) methodology illustrated by an example of its application to the field of information technology (IT). This is a pioneering methodology for characterizing the impact and quality of intangible process assets and intellectual capital as levers to achieve organizational objectives. This strategic intellectual capital approach will help to identify both intangible assets and indicators geared to meeting organizational objectives. This is of vital importance since the success of an organization can be construed in terms of goal achievement. Design/methodology/approach The paper illustrates an example of the step-by-step application of the proposed methodology at an IT company. The aim is to describe its use in a real case so that other companies can benefit from the replication of the methodology used. Findings The proposed methodology (SIPAC) that the authors have designed and applied has been found to be useful and provide an insightful new point of view for strategic decision making in the IT industry taking into account intangible process assets. Practical implications The proposed methodology has been exemplified in a real case. This should help organizations to use the methodology to replicate the results. Originality/value Each and every organization has know-how represented by intangible assets. This paper meets an identified need to use intangible process assets as levers to help organizations achieve their business goals.

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Jorge Morato es doctor en documentación y trabaja en el Departamento de Informática de la Universidad Carlos III de Madrid. Sus principales publicaciones están relacionadas con la utilización y construcción automática de tesauros y ontologías en la mejora de la recuperación de información y gestión del conocimiento. ResumenSe cuestiona el funcionamiento de los motores de búsqueda para la web semántica y si la visualización gráfica de los resultados mejora la recuperación. Se han analizado los tipos de consultas que se pueden realizar y las principales características de un buscador semántico. Se ha seleccionado una consulta y se ha ejecutado en buscadores semánticos de acceso online con la DBpedia. Además, se han estudiado las funciones básicas y deseables en un buscador de la web semántica y se han revisado algunos estudios sobre la evaluación de buscadores semánticos. Por último se analizan las soluciones gráficas para mostrar los resultados de algunos buscadores. Las principales conclusiones inciden en la idea de que las soluciones de visualización de los resultados de las consultas no cumplen las expectativas propuestas en la bibliografía. .

Digital inclusion proposals are oriented towards specific groups of people. These groups are excluded due to their qualities or lack of them, their attitude, socio-political factors, economic factors, or just by the geographic zone where they live. Since 1999 several strategies have been proposed, either related to educational or technological aspects. The lessons learned are collected with the aim of proposing an adapted model that allows defining a set of good practices. In order to know what technology is the most suited to promote the digital inclusion of each group, multiple variables are analysed. A higher number of variables allow better groups description regarding their context and the relevance of each variable for each group. In this work the authors discuss the dimensions of the group profiles, the factors affecting them, and the infrastructure and software solutions that can change the situation. Finally a simple graphic is proposed to show the dimensions of causes and user groups in order to improve their comparison.