Abstract:We are witnesses of everyday changes, which can bring the world into the question of survival. On the other hand, the progress and the speed of changes are the keys of success. What is important is that we have to change the human being's life, due to the concept of the sustainable development, which includes three dimensions: ecology, economy and social aspect. This paper gives the analysis of using the renewable energy, through the production of the electricity, including the sustainable development.Through research, attention was paid to analyzing the growth in the share of renewable energy in electricity production, as well as incentives to use renewable energy sources, in the area of Republic of Srpska. ARTICLE HISTORY

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The goal of each service process should be an excellent service that satisfies the user and meets the strategic goals of the company. It is usually the result of careful design and delivery of a whole set of interconnected processes, subprocesses, operations, or activities. When it comes to processes, it's not just about the part where the user receives the service. Service providers consistently meet customer expectations, manage the chain of processes from the beginning to the end, whose last link is providing service to the user. In this paper, a systematic overview of literature was given, where, as the criteria, when selecting papers from the field that was the subject of research, were: time distance, i.e. the papers in the past five years have been analyzed, as well as the main actors in the service process and their impact on the level of quality of the service provided -the provider and the recipient of the service.