The developed methodology for assessing the level of quality of passenger service presented below is relied on existing developments in this area, international standards for determining the quality of service and passengers’ questionnaire. The main goal of the proposed methodology is to determine the necessary social effect of the urban passenger transport, as well as the costs that must be incurred to ensure it and the income that will be received at a given level of service for the population of the city (region). When determining all these indicators, it is necessary to take into account the interests of all participants in the passenger service market (urbanities, owners of private motor transport enterprises and passengers). According to the methodology, it is proposed to determine the social effect of the urban transport through the level of quality of passenger service. This indicator should include both the qualitative characteristics of passenger service and the level of transport tariffs of different carriers, since for many categories of passengers, the latter indicator will play a decisive role in choosing the type of the vehicle and the carrier.

Modern opportunities for introducing digital technologies for enterprises of all industries in the Russian Federation are constrained by the fact that most software products have been developed for certain areas of functional blocks of work: corporate document management systems (with weak industry-specific support in relation to vehicles), accounting, finance and credit, personnel records management. With the displacement of management links by digital points for collecting, analyzing, evaluating and solving problems of optimizing routes, cost of services, calculating the level of logistics services with the subsequent search for the most effective alternatives, the management structure is not only rationalized, it is undergoing some transformation, both of regulations and the complete elimination of direct structural departments of management. In the future, when ubiquitous digital support for management functions only one chief specialist can remain from specialized management services. Therefore, the most important condition for digital transformation at motor transport (MT) enterprises should be integrated control systems based on automation, robotization and digitalization of most processes, which can be delegated to the plane of computerized execution in the field.