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Purpose -The purpose of this paper is to show, through a case study, the relationship between organizational learning and the need to improve the organization's management of complexity. Design/methodology/approach -A case study is used. Findings -The case study illustrates both how organizational learning needs a requisite structure to occur and how learning loops contribute to the viability of a project. Originality/value -This case study shows that designing learning loops requires setting up the structural conditions for a Human Communication System in the organization.

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