The aim of this study was to investigate the relationship between strategic human resource management and job performance with the role of knowledge management is the hospital staff Sayyad Shirazi Gorgan. Methodology: The research method used descriptive, correlational survey research. The target population included all Sayyad Shirazi Gorgan hospital staff to 600 people. The sample is proportional to the number of people using Morgan table, 234 people were selected by simple random sampling. Results: The research data were collected by library and field methods and tools used standard questionnaires. Cronbach's reliability and validity of the method of using content approved have taken. In order to analyze the data, structural equation modeling using LISREL software has been used. Conclusion: The results show that the strategic management of human resources with job performance with the role of knowledge management There is a significant relationship between hospital staff Sayyad Shirazi Gorgan.

The present study investigates the relationship between service quality and customer loyalty in one of Iranian banks in province of Golestan, Iran named Bank Melli Iran. The population of the study consists of all customers of this branch. Using Kersity-Morgan table and simple random sampling, a number of 384 customers were selected as the participants of the study. The method of research is descriptive-correlation with a survey design. SERVQUAL scale and a researcher-made questionnaire were used to examine service quality and customer loyalty, respectively. Pearson correlation formula was run to analyze the data. The results showed a significant relationship between different aspects of service quality and customer loyalty in this particular branch of bank.

Ali RezaFadaei1 Ali AkbarAghaei2* A_A_Aghaei @nomail.comThe relationship between IT capabilities and organizational effectiveness (Case Study: Welfare bank branches Golestan Province)Objective: This study sought to the relationship between IT capabilities and effectiveness of the organization. The importance and role of automation and technological devices to provide new and better services and adapting the organization to meet With diverse and changing environments today. Role of information technology in knowledge management is an important issue for organizations that want to take advantage of technology to manage their intellectual capital. And also the importance of effectiveness for these organizations to continue their work. Then, by reading articles, Books, use the database to collect the literature in relation to IT automation capabilities and effectiveness of the actions and assumptions were developed.Methodology:The study population consisted of all bank employees welfare of Golestan province were selected. To gather the information needed and to test hypotheses and questionnaires were distributed Interviews and direct observations were studied.Results:According to the statistical methods including statistical analysis was performed and the average test mean difference test and researchers With the implementation of statistical methods to the conclusions and recommendations of case study organizations attempted to Ready to meet the objectives and effectiveness of the administrative system due to the use of information technology is possible. Conclusion:The results of this study also shows that the effectiveness of various aspects of information technology functions such as IT architecture, IT infrastructure, human resources and communication resources was significant.

This research presents an empirical investigation to study the relationship between communication models and crisis management in city of Tehran municipal firefighting department. The study develops a questionnaire with 21 questions, distributes it among 400 people who worked for firefighting department associated with municipality of Tehran, Iran. Crobnach alphas for all components of the survey were well above the minimum acceptable level of 0.7. Kolmogorov-Smirnov test has indicated that all components of the survey were normally distributed. Using a t-student test, the study determined that there were meaningful relationships between communication models and crisis management (sig: 0.000), between vertical model and crisis management (sig: 0.000), between ring model and crisis management (sig: 0.000), between star model and crisis management (sig: 0.000) and between Y model and crisis management (sig: 0.000) in Tehran municipal fire department.