The purpose of this study is to find out all kinds of obstacles that occur in the application of an electronic-based system, namely the Online Single Submission (OSS) system in several companies in Batam City and to provide improvements to the previous system along with the opinions of investors regarding the business licensing system. Data collection uses descriptive methods with a qualitative approach by taking data realated to the problems to be studied so that problems can be described descriptively and leter data collection is in the form of direct quetions by system users (OSS), especially companies in Batam City. The results of the discussion on the lack of training or socialization provided by the central agency and regional agencies because there are still many corporate investors who are still confused about the use of electronic-based systems for business licensing.