People in the organization are said to be an important asset. They need to be equipped with the needed skills to contribute to become abreast with the latest trends and demands in the industry. This research focused on an inquiry about how to make the retail industry employees skillful and relevant in the industry. The quantitative results have indicated the significance of training employees in terms of how well they apply the necessary skills at their workplaces. People who have been trained on various skills use the required skills to complete their jobs, which translates effectively to positive productivity, quality output, and satisfactory customer services.  Apart from providing services to clients, employees are the cornerstone of productivity and implement the policies of the organization based on its mission, vision and core values. The results have also indicated that the majority of the employees lack the skills needed in executing daily activities. This study is significant in that it has proved beyond doubt that training needs analysis is the first step towards understanding the skill gap in an organization. That way, the company can create the needed measures and strategies for training to equip its employees with the necessary skills for increased production, quality, and improved customer services. This could result in a seamless operation that would significantly cut the overall cost of operations for the firm.