Purpose: This study was conducted to establish the new model of human resource management in order to support and manage the emotional labor during emergencies in Jordanian public hospitals. Design/Methodology/Approach: The study performs along with burnout and intention to leave, where, high-performance work system (HPWS) acts as a mediator. In addition, the study uses correlational and cross-sectional surveys. The survey questionnaire was distributed among the nurses and midwives of a public hospital in Jordan. Findings: The study concluded that the emotional labor (EL) is positively connected with intention to leave (ITL) and burnout. The factor of HPWS negatively moderates EL and burnout. The study concluded that designing effective Human Resource practices can help in lessening the burnout which is linked with EL. This can influence the organizations to cope with the ITL among nurses and midwives. Practical Implications: The proposed model will prove to be the effort made in the way of HRM policies and behavior regarding emotional labor throughout the emergency situation. The study will be useful for firms in designing their policies and strategies that support emotional labor in emergencies. Originality/Value: The new model of human resource management which has been established in this study to support and manage emotional labor in the presence of a highperformance work system that acts as a mediator.

Purpose: This paper aims to understand the role of Quality Management and the effectiveness of Human Resource Management. Design/Methodology/Approach: Both secondary and primary research has been carried out in this study. This paper reviewed all the literature applicable to HRM and QM activities and their application in various fields. The emphasis of the review is on the implementation, the effect on organizational performance, and the metrics encouraged for adopting an organization of practice, particularly of Jordan's pharmaceutical companies. Findings: It has been found that Jordanian pharmaceutical companies understood the advantages of QM activities and believe they will accomplish their goals by using that strategy. Nonetheless, most companies do not take HRM and QM practices because these activities' effectiveness lacks defined reasons and less severe outcomes. Therefore, this paper presents the authors' basic understanding of the relationship between the quality management of human resources and the overall quality control and their effect on company sustainability in Jordan's pharmaceutical companies. Practical Implications: The study seeks to provide a clear understanding of the application of company management standards and procedures. Originality/Value: The research is the result of authors' individual effort. All the ideas used in this paper from other colleagues are properly cited and acknowledged.