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Purpose The purpose of this paper is to report on the development of a flexible and robust academic library structure that meets the demands of an ever changing user community and remains relevant and fit for purpose in a technology-driven age. The new structure makes provision for the delivery of new and innovative services responding to the need for a paradigm shift in twenty-first century academic librarianship. The move away from subject librarianship, which has been the bastion of South African academic librarianship, is significant. Design/methodology/approach This paper used the exploratory method to gain new insights into library structures that have restructured for the twenty-first century. The exploratory study was used to gain new insights into functional librarianship. Despite the short comings of the exploratory method, the method was deemed most appropriate as UCT Libraries was not seeking definitive answers but a process that would provide opportunities to explore possibilities for subsequent processes. Findings The move from subject librarianship to functional librarianship has given the library the opportunity to restructure. The restructured library can now offer new and/or radically expanded services to meet the demands of a twenty-first century academic library. Practical implications The development of new and future roles and responsibilities commensurate with a robust and “future-driven” structure will consolidate the library’s role as a collaborator in the teaching and learning, and research agendas of a higher education institution. Originality/value This paper will be of interest and value to library managers and staff wanting to develop a library structure that responds positively to the redefinition of the professional roles and functions of the library and to strategically position the academic library for the future. It will also be of interest to library and information science academics who may want to re-examine their curricula for the incorporation of new trends.

Knowledge, as a prerequisite for development, is contingent on information. The main value of information is in its ability to be used, reused, and shared. Open access (OA) allows for the easy dissemination and preservation of information by providing all scholarly communication and knowledge at no cost to the end user. In the rapidly expanding, global knowledge-based economy, Africa's steady progress from the peripheral to the epicenter of knowledge production is not to be ignored, not least because of its reliance on OA. Such access environments and institutional repositories throughout the continent are playing significant roles in maximizing the impact of research output. This paper reveals that OA content is more citable, not simply because of the quality of the output, but instead of the advantage that OA brings in maximizing accessibility and increased citation. It goes on to show that OA will enhance the research community's existing system for evaluating and rewarding research productivity. Ultimately, OA has the ability to elevate (South) Africa, its universities and institutions, to the status of knowledge producers rather than mere knowledge consumers.

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This book outlines the emerging field of digital referencing, introducing new issues brought on by the Internet and the role of the professional librarian. It examines the implementation of digital reference services, particularly in academic libraries, focusing on what digital referencing is, and how these services work.Part One focuses on the basic principles, opinions and discussions of digital reference services, giving the reader a broad overview of the service, including principles and aids. Part Two examines the uses of digital referencing, based on numerous case studies in a variety of library settings, including public and academic libraries, as well as discussions on the marketing and evaluation of these digital reference services. The editor reports that digital reference services are now a standard part of reference work in most libraries. In earlier years, digital reference primarily made use of email to receive & Info Sci 2006, 72(2) SAJnl Libs