This work simulated several alternatives for the dynamic allocation of additional human resources in a company that produces a group of specific products. The goal was to increase the average amount of the margin of the total contribution through a hybrid application of a discrete event simulation (DES) and an agent-based modelling simulation (ABMS). Two different decision-making forms were proposed to determine which workstation should receive an additional operator. The first proposal was based on the occupancy level of the operators, while the second one was based on the intermediate queue size. The computational model was operationally validated by comparing the results with actual production data from the company. Twelve scenarios were analysed using a margin of the established contribution. Based on the occupancy rate, the ratio improved on average by 27.68 %, with an additional operator in the workstation. According to the second criterion, this improvement raised to 117.51 %.

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