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PurposeIndia's textile industries play a vital role in the Indian economy. These industries consume the highest thermal energy (steam power). The demand of the steam in process industries is increasing rapidly, and this demand can be met by increasing the capacity utilization of steam boilers. The purpose of this paper is to present a new approach for reliability analysis by expert judgment method.Design/methodology/approachA lack of adequate life data is one of the biggest challenge in the reliability analysis of mechanical systems. This research provides an expert judgment approach for assessing the boiler's reliability characteristics. For this purpose, opinions of experts on time to failure and time to repair data were elicited in the form of statistical distributions. In this work, reliability analysis of the boiler system is carried out by expert judgment method and by using best-fit failure model. The system reliability along with preventive maintenance intervals of all components is also evaluated.FindingsIt is observed that the reliability analysis results obtained by expert judgment method and best-fit failure model method indicate that there are no significant differences. Therefore, in case when insufficient data are available, the expert judgment method can be effectively used. The analysis shows that the feedwater tank, feedwater pump, supply water temperature sensor, strainer, return water temperature sensor, condensate filter, mechanical dust collector, coal crusher and fusible plug are identified as critical components from a reliability perspective, and preventive maintenance strategy is suggested for these components.Originality/valueIn this research paper, a system reliability model by the expert judgment method is developed, and it can be effectively used where insufficient failure data are available. This paper is useful for the comparative evaluation of reliability characteristics of a boiler system by expert judgment method and best-fit failure model method.