Land degradation especially as a result of the rapid increase in demand and pressure in the population, have emerged as one of the most important problems. Degradation leads to the loss of biological and economic productivity due to the fact that the soil loses its functional properties, which are one of the most important elements of the terrestrial ecosystem. Combined with excessive biophysical and socio-economic damage in arid areas, land degradation causes irreversible consequences leading to desertification. Thus, land degradation is an environmental threat not only on a local or regional scale, but also on a continental or even global scale. The change in the state of soils as a result of anthropogenic impact and climatic changes determines the relevance of conducting a study of the soils of the Republic of Kalmykia. Endosalic Calcisols of sandy loam and sandy granulometric composition predominate in the structure of the soil cover of the southern part of the Caspian lowland, significant areas are occupied by sands. More than 70% of agricultural land is subject to wind erosion. Salt marshes are widely distributed.

Over the years of monitoring the evaluation of the work of multifunctional centers (MFCs), there has been an improvement in the indicators, in particular, the level of awareness of citizens about the functioning of the MFCs, the number of visits, and the citizens' assessment of the services they received at the MFC. In 2018, in the framework of the monitoring "Assessing the satisfaction of citizens with the quality of providing state and municipal services in the Republic of Kalmykia", an additional study was conducted on the quality of providing state and municipal services on the basis of the MFC. The study was conducted by the method of a «mystery shopper» in two branches of the MFC in the city of Elista. Overall, some positive results were obtained. Despite this, there remains the need for some work to improve the administrative process of providing state and municipal services and create the appropriate conditions taken as a whole.