The objective of this study was to verify the level of knowledge of users regarding the waste of electrical and electronic products generated by them. Therefore, a qualitative research was implemented, with an exploratory-descriptive objective. 150 questionnaires were sent to users residing in four Brazilian capitals, with a response rate of 91.33%. Overall, 30% of users “infrequently” (PF) segregate waste; 6.57% “very often” (MF) have already looked for an appropriate point of disposal of electronic waste. The city of Maceió-AL has 52.78% of users who “never” (N) disposed of their waste at an appropriate collection point against the same percentage for São Paulo-SP who “often” (F) did so; 29.20% “infrequently” (PF) thought of somehow reducing the amount of waste generated; 91.97% of users “never” (N) have heard about or have unsatisfactory knowledge about the existence of the National Solid Waste Policy – NSWP. Regarding this last question, there was no significant difference between the respondent users with high school and higher education levels.