In the process of service support simulation of enterprise management information systems, it is necessary to break the process into several components: a significant stage of the enterprise management systems life cycle and service support as a main part of the overall process, types of work, why do we need service and results of his work. The article discusses connection between types of work with the stages of the service life cycle, as well as the connections between “reasons - work - result”, which gives a systematic view on the service and allows you to model the structure of indicators of service quality and create risk catalogs, taking into account the features of the support service.

This article focuses on the decision of problems of increase of efficiency of introduction of innovation in industrial enterprise. The publication includes a description of the author’s approach to innovation in the industrial enterprise, implemented in the form of a database. The main functions of the database are divided into two main stages – preparatory and informative. The functions of the preparatory stage include the collection of information about the industrial enterprise, the rationale for the choice of innovation, determination of the composition and administration of training (retraining), justification of the technical appearance of innovation. At the supporting stage, the database allows information support in the development and implementation of innovations in terms of timing, volume and costs, to carry out a priori and a posteriori evaluation of the quality of innovation on the basis of situational norms, as well as support for decision-making on innovation management in the industrial enterprise. The database is based on the theory of system analysis, the basic principles of the theory of innovation, methods of situational modeling, graph theory and probability theory. The results of the developed database can be used by modern industrial enterprises in the implementation of innovations.