ANIKÓ MAKKOS 1-ÁGOTA FEHÉR 2-ANIKÓ BENYÁK 3 Consultancy skills in the light of emotional intelligence and communication skills of students specialised in human resources consultancy In our research we examined two groups of students specialised in human resources studying at University of Győr. We analysed the self-reflective communication developmental plans of 32 students (group 1) because we wanted to learn which communication needs they could identify and are ready to overcome. We also looked at the emotional intelligence of 44 students (group 2) drawing on Bar-On's model which focuses on the harmony of intrapsychic and interpsychic skills. After comparing the two areas we could identify relations between the selfreflective description of communication and empathy, self-esteem, adaptability and handling stress and emotions. There are also links with age-related characteristics, and it points at the importance of learning through life experience while becoming an effective consultant. Consultancy skills "Human relations management is a highly communication-intense activity, (…) in fact all of its functions are realized through communication" (Borgulya Istvánné Vető, 2010, p. 62). To confirm the above quotation we must identify the place and importance of communication within the existing communication models developed for the HR profession. De Caluwé and Reitsma (2010) compiled a list of 56 consultant competencies in their study based on empirical research. They interviewed 40 older, highly experienced Dutch consultants, who together represented more than 900 years of consultancy experience. The ten domains and the competencies the researchers identified were: "Enterprising, Showing resilience, Organizing,

No abstract

No abstract