An approach to solving a comlex and urgent problem facing state and near-state agencies has been described: to provide popular modern services to citizens, while reducing operating costs through the use of digital technologies to improve citizen service and develop more effective ways to work. At the moment, this is achievable by developing a unified information base for the provision of public services, based on the creation of a digital citizen profile. A comparative review of international experience in the field of digitalization of the process of interaction between citizens and government structures has been presented. In accordance with the digitalization programs launched in many countries almost simultaneously, many commercial and social projects are being developed. All of them become available when using complex analytical tools for processing Big data and a Unified identification and authentication system.

The regularities showing the development of information exchange in the virtual space have been examined, electronic document management in the organization using information systems has been considered. It has been shown that the intellectualization of information systems is based on a powerful mathematical apparatus that provides work with texts by computer programs, based on the creation of models that include patterns necessary for the design of modern information search systems, as well as systems for automatic classification and analysis of texts.A document flow model based on a number of mathematical regularities, numerical methods of multivariate integration, the theory of mixed Queuing networks has been proposed. This model allows you to evaluate the multivariate integration of devices of electronic document management systems (EDMS), contributes to the formation of statistical data on document processing, provides with minimal time costs the formation of information flows in electronic document management systems, has a convenient user interface for object interaction programs. This model, based on the definition of a set of options for data transmission channels, a set of options for data collection equipment EDMS, a set of options for data processing equipment, a set of end devices of the EDMS communication environment, allows you to analyse the functionality of electronic document management systems.The proposed EDMS model shows that a number of functions of complex document management in an organization can be automated and optimized based on mathematical methods, which will reduce the time of document preparation, its routing and processing. Document management of the organization, using this EDMS, ensures optimization of information flows in the organization, contributes to the formation of important management decisions, taking into account all risk factors.

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Цифровая трансформация аграрно-промышленного комплекса Республики Южная Осетия (РЮО) в условиях тотального перехода к управлению и контролю производственной сферы при помощи цифровизации потребовала модернизации способа продвижения, производимой фермерскими хозяйствами продукции, который Ключевые слова: Республика Южная Осетия, аграрно-промышленный комплекс, цифровая трансформация, обучение SMM-специалистов, метод анализа иерархий. Благодарности: исследование выполнено при финансовой поддержке РФФИ в рамках научного проекта №21-510-07004.