Since e-commerce has expanded rapidly in recent years, it's clear that reliable delivery services are crucial to keeping customers happy. Supplying items on time, providing better service to customers, charging reasonable prices, and enhancing the supplier's reputation are all significant means of retaining existing customers and attracting new ones. The study's key research question is, "How important is the quality of home service?" The value that the customer attributes to the product or service has a direct impact on how satisfied they are with the purchase. Islamabad, the capital of Pakistan, will serve as the venue for the gathering. Four hundred users of the home delivery service were polled via email. The Smart PLS framework analyzes conceptual models using partial least squares structural equation models (PLS-SEM). These findings highlight the importance of service quality, the perceived value of the service, and trust in determining customer satisfaction. Trust allows for a connection to be created between a customer's happiness and their perception of the service's value, as well as between a customer's satisfaction and how much they like using the service. These findings, grounded in Expectation Rejection Theory, expand the SERVQUAL model by factoring in perceived value in the presence of trust and so aid in the creation and validation of trust-based models of customer satisfaction. Managers can tell their service providers how to be more reliable and trustworthy by using the study's results.

The purpose of this research is to learn about factors that influence worker happiness and satisfaction. An employee's level of satisfaction on job might be categorized as the extrinsic, intrinsic, general. Many elements, both internal and external to workplace, contribute to employee's level of contentment with their position. All of Punjabi bank branch managers are represented here. We went around to all different divisions and spoke with the division heads in order to get the good feel for what questions to ask in our surveys. The factor analyses, correlation analyses, as well as regression analyses are all performed with the aid of stats software. At the end of day, we found that variables were both independent and correlated, leading us to conclusion that they were positively correlated with one another. The results of this study are expected to offer significant information about research issues under considerations in particular situation and context. Consequently, managers, their upper management, students, and other researchers can attain benefit from our findings.