This paper discusses an issue of the prospects for increasing the information transparency of the system of social welfare and social services in the context of digital transformation through the prism of its perception by the population. We touch upon the issues of low informativeness and insufficient interactivity of official Internet resources on such topics, their unpopularity and, as a consequence — the low awareness of state social assistance and social services among the population. We conducted a survey of the population in the Perm region. The data of our survey show the expectations of citizens who are already receiving or applying to receive social benefits and social services in relation to the introduction of new digital technologies in this area in the near future. Citizens want to be able to independently select possible benefits and social services, choose an appropriate social agency, while doing that with the help of interactive services on the official websites of social welfare bodies and social agencies. They want to consult online, have an option to receive all social services in remote format, make appointments with the social welfare authorities and social agencies via the Internet, complain and evaluate the work of specialists serving them online. Citizens also hope to have terminals in public places with reference information on benefits and social services, to receive leaflets and brochures with such information, to take part in free training on thematic sites and mobile applications, to rent android robots for home-based services for the elderly and persons with disabilities, to enter information about themselves into the databases of social welfare bodies and social agencies on their own. The results obtained can be used for the development of information policy aimed at increasing the efficiency of digital transformation in the social sphere.

The relevance of the topic is justified by the objective need to modernize domestic enterprises in response to the changing conditions and increasing uncertainty of the external competitive environment. The success of implementing various innovations in an organization largely depends on the support for innovative projects from its employees. Organizational trust is considered as one of the conditions for the formation of such support. Organizational trust is defined as the acceptance of vulnerability based on the confidence in one’s expectations towards others. Standardization of these expectations in the form of values and norms is provided by organizational culture. Based on theoretical arguments and results of empirical research conducted by both Russian and foreign authors, the paper reveals the influence that organizational culture elements and management practices have on the development of organizational trust. The analysis focuses on the interpersonal level of the formation and development of organizational trust in situations of horizontal and vertical interaction. The literature review allowed us to identify the main cultural and managerial factors for the formation of organizational culture of trust. The regularities that reflect the conditionality of organizational trust are formulated: it depends on the degree of consistency of organizational goals, values, and norms; the manifestation in organizational rituals and activities; a supportive management style; an open control system and a fair system of sanctions. It is shown that the literature pays insufficient attention to the specifics of trust formation as a factor of industrial enterprises modernization. A list of research hypotheses about the influence of organizational culture elements on organizational trust is formulated, which can become the basis for the study of the process of forming organizational culture of trust at industrial enterprises.