This article aims to develop a model of competitive intelligence in the case of North African small and medium enterprises (SMEs). Specifically, its objective is to analyse the mediating and moderating effects of innovation and the protection of information assets and the international competitiveness of SMEs based on export intensity. The results show that the relationship between business intelligence and the international competitiveness of SMEs is both mediated and moderated by innovation and the protection of information assets. The originality of this research lies in the design of a competitive intelligence model that integrates business intelligence in terms of the mediation and moderation effects of innovation and the protection of information assets and international competitiveness.

Self-service technologies have become a part of hospital life in several countries but with some level of difficulty with general acceptability and usage among patients. The study sought to empirically test the validity of the existing conceptual model and hypotheses on adoption and use of Technology in Chinese hospitals, assess different antecedents' influence on patient attitudes towards self-serving technologies at the hospital, investigate if attitudes towards self-serving technologies and predicts patients' intention to use the technology and empirically test the different variables' are moderating effect on the relationship between attitudes and intention to use self-service technology by patients in Chinese hospitals. A quantitative study based on non-probability sampling and involving the administration of questionnaires to patients in selected hospitals across China. The resulting 384 valid data sets are analysed through a quantitative procedure, using SPSS software and reveal that perceived ease of use, enjoyment speed and control are all significantly predicting consumers' attitudes towards self-serving hospital technology. Furthermore, there is a strong relationship between attitudes and the intention to use self-self-serving hospital technology which is attenuated by an infrequent use of self-service technologies, yet not by a high need for personal interaction. Results furthermore reveal significant variances between different age groups and respondents with different education levels. Based on the discussion of findings, managerial implications, such as the need to promote self-selfserving hospital technology as "fast lane" and theoretical implications are stated.

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Dans cet article, les estimations basées sur des données tunisiennes montrent que les externalités verticales de la recherche et développement (R&D) l’emportent sur les externalités horizontales en matière de variété des produits échangés lorsqu’elles sont transmises via les flux d’importations et de brevets. L’originalité de cet article réside dans l’analyse des effets des externalités de la R&D sur la variété des produits échangés en distinguant leurs différents canaux de propagation et leurs différentes sources. Classification JEL : L52, O32, O33

This paper aims to analyze the impact of the various devices of territorial intelligence on the export performance of SMEs based on their intensities of exports, in the specific case of the Maghreb SMEs. The originality of this paper lies in the lack of empirical studies in the subject of territorial intelligence in developing countries in general, and the Maghreb countries in particular, which is added the enhancement of the mediating effect of competitive intelligence of SMEs on the success of the territorial intelligence approach in terms of export performance.