The COVID-19 pandemic is responsible for a health crisis and, at the same time, for a sharp drop in activities of economic sustainability, particularly in tourism management, and has consequences in most countries that are still difficult to measure. The objective of this research is to identify restaurant entrepreneurs’ perceptions about the future, government measures, strategies they will apply, and lessons learned for the future after the mandatory lockdown of restaurants and hospitality establishments related to pandemics. The framework was developed through content analysis with line-by-line coding applied to questionnaires collected online from Portuguese restaurant entrepreneurs. The results reveal the existence of common concerns to all entrepreneurs in the restaurant business for the post-pandemic period, about the measures that the governments should implement, and about the strategies and lessons learned for the future. Resilience in face of the future, fear of a lack of appropriate government measures, strategies designed for markets with greater immediate availability, and the creation of working capital are visible concerns in the restaurant business.

Wine experiences contributed to attracting tourists to the destinations, in particular in Portugal where wine is worldwide renowned. This research aims to understand what drives tourists to visit a destination to live a wine experience and how this experience may improve the image and retain tourists. This model conceptual in its essence was applied in an emergent wine region in Portugal -Lisbon. Data were collected in 16 wineries from a random sample of 314 visitors in an emergent wine region, and structural equation modelling (SEM) was applied. Structural equation modelling was used to test hypotheses and validate the conceptual model. Results show that motivation positively influences the wine experiences, which in turn is explained by the dimensions presented in the study. Furthermore, the wine experience influences image and satisfaction positively and the brand equity negatively. From the managerial perspective, implications are discussed as well as the main limitations, and then suggestions for further research are provided.

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Tourism makes destinations adapt to receive those who visit them, with a great impact among traditional residents. Overtourism affects picturesque places, and these areas end up losing their authenticity, submitting themselves to the consumption needs of tourists. Neighborhoods’ traditional residents also see their routine completely changed due to the different habits of tourists, and displacement rates rise. This study aims to understand how local people perceive tourism in Alfama, one of the most unique and tourist-oriented neighborhoods of Lisbon. Our study involves a questionnaire to old long-term residents and content analysis of their responses. We used Leximancer software to create categories of analysis depending on frequency of mentions and the way themes are related. Our interviewees testified that overtourism in Alfama generates perceptions that range from a generalized acceptance for the benefits that an improved safety associated to an increased street-life and a cleaner neighborhood generate, and on the other hand the grievance for the loss of a pre-existing community. We also conclude that the benefits of tourist-led gentrification are relevant for the gentrification analysis because they show the contradictions that the remaining residential community experience as tourist-led gentrification unfolds.

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