The purpose of the study  was to  find the influence between  variables with  quantitative research methods with analytical tools to search for data using SEM PLS,  the results of   the  study stated The value of the R square Adjusted equation  X2    = 0.634*X1 + e from the table above 0.396 indicates that 39.6% of the variance X2 can be explained by the change in the variable X1, while  the other 60.4% is due to other factors outside the model. From the results of  each variable, it   has a positive effect  and  the remaining results will later be continued by  other researchers for  other  variables.

Business competition among companies has led to major changes. Thus, companies must be responsive to the business strategy implemented [by competitors] and create business opportunities that can generate profits. One way is to implement Blue Ocean Strategy that allows businesses to create a niche market to get out of the red ocean competition so that competition becomes irrelevant. This study is aimed at analyzing the condition of a company implementing the Blue Ocean strategy represented by PT Kintetsu World Express in the period of 2012-2013. By using the descriptive method and the theories in strategic management, it is clearly visible how the implementation of Blue Ocean Strategy by PT Kintetsu World Express Indonesia can make the company win the competition and becomes the “Market Leader”. Making the Internal Process Company (IPF - BOS) in order to optimize the implementation of Blue Ocean Strategy, making the value of the company and the products to be better in the consumer’s perspective.

This study aims to analyze the service level of the Pulo Gebang Integrated bus terminal in increasing customer satisfaction. Based on the analysis and discussion, the results of the gap analysis between customer perceptions and expectations of 22 service attributes are all negative (-) with a range of -0.15 to -1 , 49. This indicates that the quality of service is still far from customer expectations, the attributes of interest after analyzing with the Importance Performance Analysis, the priority for improvement is obtained as well as in an effort to improve the quality of customer service at the Pulo Gebang Integrated bus terminal, after analyzing the approach with the Quality Function Deployment method, seven order of priority improvement.

Safety is crucial in the shipping industry, however in the current export container activity there are many factors that can cause an accident. To prevent an accident, regulation play an important role. With regulation, safety can be implemented to decrease the risk. Therefore, IMO has amended the SOLAS's regulation that requires the shipper of a packed container to provide the carrier with the Container's Verified Gross Mass (VGM) before the stowage on board of a ship. The purpose of this study was to examine the impact of VGM implementation at port of Tg. Priok. By Using qualitative descriptive method, it is concluded that there are some differences before and after this regulation is implemented and VGM regulation implementation also affect the port charge for the shipping process at Port of Tg. Priok.

Adapun permasalahan dalam penelitian ini adalah bagaimana pengawasan Standart Operatinal Procedure oleh petugas unit AMC di Bandar Udara Adi Soemarmo Surakarta , bagaimana pelanggaran yang dilakukan pada sisi udara (airside) di Bandar Udara Adi Soemarmo Surakarta (data tahun 2019), bagaimana peran kerja unit AMC dalam menaikan tingkat kedisiplinan di apron Bandar Udara Adi Soemarmo Surakarta. Tujuan penelitian ini adalah untuk mengetahui pengawasan Standart Operational Procedure oleh petugas unit AMC di Bandar Udara Adi Soemarmo Surakarta untuk mengetahui pelanggaran yang dilakukan pada sisi udara (airside) di Bandar Udara Adi Soemarmo Surakarta, untuk mengetahui Peran kerja unit AMC dalam menaikan tingkat kedisiplinan di apron Bandar Udara Adi Soemarmo Surakarta. Metode penelitian yang digunakan ialah metode deskriptif dengan pendekatan kualitatif menggunakan analisis fishbone diagram, dalam teknik pengumpulan data menggunakan wawancara, observasi serta penyebaran kuisioner dan memanfaatkan data dokumen serta riset kepustakaan. Dari hasil analisis dan pembahasan menghasilkan perlu nya koordinasi antar stakeholders dalam menjalankan Standart Operational Procedure (SOP) pada pelayanan pemakaian garbarata, terdapat total 44 pelanggaran dari berbagai macam bentuk pelanggaran di area sisi udara (airside), aspek terendah pada peran kerja unit AMC dalam menaikan tingkat kedisiplinan yaitu manpower, manchines, dan dua subvariabel motivation.