No abstract

Bu çalışma, polikliniklerde birim maliyetleri pratik bir şekilde hesaplama yöntemini içerir. Hastanelere özgü maliyet merkezleri tanımlayarak poliklinikteki SUT puanı, fiyatlar (fiyat puanı) ve muayene sayılarını esas alıp, indirek giderlerle farklı dağıtım anahtarı kullanılarak muayene maliyetleri hesaplanmıştır. Çalışmamızın bulgularında direk giderler dağıtım anahtarı olarak kullanıldığında poliklinik %12,5 zarar ederken personel giderleri dağıtım anahtarı olarak kullanıldığında %6,5 kar etmektedir. Sonuç olarak poliklinik muayene maliyetleri, hem indirek giderlerin dağıtımında kullanılan anahtar çeşitlerinden, hem de SUT puanı, fiyatlar (fiyat puanı) ve muayene sayısındaki hesaplamalardan etkilenmektedir.

This study aims at understanding the empathy of doctors and the perception level of patients about it. The survey was conducted including doctors and patients who were cured by these doctors. MethodsPatient's Perception Scale of Physician Empathy and Jefferson Scale of Physician Empathy were applied to 70 physicians who worked at 35 private hospitals in Istanbul and 420 patients who received health services from these physicians. Statistical Package for the Social Sciences (SPSS) 24.0 program (IBM Corp., Armonk, NY) was used for statistical analysis. ResultsPhysicians who worked in the internal medicine department had more empathy toward the patients. Physicians who were new to the medical profession or who were young had higher empathy levels. Patients who received health services perceived that the surgeons had more empathy. Moreover, it was found that the empathy perception among the educated patients was significantly higher towards physicians. ConclusionThe perception level of patients for empathy depends directly on the empathy developed by the doctors. Providing better working conditions for the physicians and preparing the educational plans to increase the health information of patients could improve the physician's empathy with the patients and patient will get better health services.