The classification of residential defects (case study: Citra Garden Residence in Indonesia) was studied. This study aims to more satisfied customers. The study begins with the literature review to formulate the classification of house defects. Then classify the defect of house into two, namely the classification of house defects based on period of post hand over, and the classification of house defects based on category of the defects. Further studies followed by dividing the classification of house defects based on period of post-hand over into three parts, namely before hand over period (inviting time), hand over period, and post-hand over period. The next step is to check the complaint report from the customer service in Citra Garden Residence in Indonesia to quantificate the defects of the house. The classification of house defects based on category of the defects divided into two, namely structural defect (minor, moderate, serious), and nonstructural defect (minor, moderate, serious). The next step is also to check the complaint report from the customer service in Citra Garden Residence in Indonesia to quantificate the defects of the house.The results show that complaint hand over in the level minor defect is the highest complaint. Complaint in the serious defect is the lowest complaint.

The detailed description of residential defects in years 2010 – 2011 of Citra Garden Residence in Indonesia was studied. Defect data were collected from interviews that have been carried out to the field supervisor and to the customer service in Citra Garden Residence. The defects observed were mainly on leakage that comes from the tile, natural stone walls, concrete roof, while the defects in addition to leakage is the wall, the painting, the floor and the ceramic wall, the plafond, the stairs, the roof, wood window & door frame, aluminum window & door frame, fence door & garage, wood stone, railing/grill, the floor and the ceramic wall spotted and sanitary. The data were processed and analyzed by using SPSS (Statistical Program for Social Science) software program to obtain statistical overview of the many types of defects for each category (minor, moderate, and serious) and the timing of the defects (Before Hand Over, During Hand-Over and After Hand-Over). The results showed that for the year 2010, the occurrence of defects in Citra Garden Residence were of moderate non-structural defects = 40.95%, of moderate structural defects = 23.334%, of minor non-structural defects = 21.904%, and of minor structural defect = 13.809%. There were neither serious structural defects nor serious non-structural defects occurred. The defects for the year 2011 were of moderate non-structural defects = 37.582%, of minor non-structural defects = 26.813%, of moderate structural defects = 21.538%, and of minor structural defects = 14.067%. Neither serious structural defects nor serious non-structural defects were found.