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Abstract. This paper presents the initial findings from an action research study in applying Extreme Programming (XP) activities and generating agile documents. The study was carried out in a university computer centre in Malaysia. Data were collected from four software engineering (SE) teams in this centre. Simple and practical agile documents were successfully created during the software project and received positive feedbacks amongst team members and the centre management. The results of this study suggest that a right combination of personality types in a team can influence team performance. These findings offer valuable insights into aspects related to agile approach and documentation that can be explored and understood to suit an organizational culture and team personality types.

Telecentres plays an important role in bridging digital divide in Malaysia. A study was conducted to identify the issues of financial sustainability on 132 telecentres in Malaysia. The study focused on TCs in four regions of Malaysia Peninsular (northern, central, southern and eastern). Questionnaires were sent to the telecentres' operators. The results prove that financial support is critical in operating and maintaining the centers. The costs incurred in running telecentres involve the costs for promotion, staff, utilities, premise renting, and training. More than 75 percent of the telecentres are operating under tight cash budget. Recommendations are given to encourage telecentre's financial sustainability in the future.

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