Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas layanan melalui (Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap kepuasan pelanggan. Untuk mengetahui pengaruh kualitas produk melalui (fungsi, fitur, keandalan, kesesuaian, usia produk, estetika, perceived, quality) terhadap kepuasan pelanggan. Untuk mengimplementasikan tujuan tersebut maka digunakan analisis deskriptip. uji asumsi klasik, uji validitas dan uji reliabilitas. Hasil penelitian menemukan bahwa kualitas layanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati berpengaruh postif dan signifikan terhadap kepuasan pelanggan. Kualitas produk melalui fungsi, fitur, keandalan, kesesuaian, usia produk, estetika, perceived, quality berpengaruh positif dan signifikan terhadap kepuasan pelanggan . dari kedua variabel bebas yang digunakan dalam menetukan tingkat kepuasan pelanggan, ternyata variabel kualitas produk yang mempunyai pengaruh dominan dalam meningkatkan kepuasan pelanggan pada Toko Novia di Pusat Grosir Butung Makassar. The purpose of this research is to find out the effect of quality of service through (Tangible, Reliability, Responsiveness, assurance, Emphaty) on customer satisfaction. To know the effect of product quality through (functionality, features, reliability, suitability, product age, aesthetics, perceived, quality) on customer satisfaction. To implement these objectives, descriptive analysis is used. classic assumption test, validity test and reliability test. The results found that the quality of service through physical evidence, reliability, responsiveness, assurance and empathy had a significant effect on customer satisfaction. Product quality through functionality, features, reliability, suitability, product age, aesthetics, perceived, quality has a positive and significant effect on customer satisfaction. of the two free variables used in improving customer satisfaction levels, it turns out that product quality variables have a dominant influence in improving customer satisfaction at Novia Store in Butung Makassar Wholesale Center.

The emergence of New Public Management (NPM) phenomenon creates a new discourse that attracts the attention of human resource management experts around the world, especially in Indonesia. To address this issue, this study tries to focus on how the performance of local government employees is influenced by several factors; namely, intelligence, leadership, quality of human resources, and NPM itself. The population of this study is government employees in the city of Makassar, Indonesia, and given the huge number, the sampling technique uses purposive sampling. The amount determined referred to the variance-based (or Partial Least Square) Structural Equation Analysis tool and obtained by 100 local government employees. Primary data collected through a questionnaire is processed with the assistant of Smart PLS. The results show that intelligence, leadership, and HR quality had positive and significant effects on NPM. The direct relationship also indicates the significance of constructs on performance, except intelligence, which directly has no significant impact on the performance of government employees. The NPM variable also significantly mediates the indirect effect between variables. This research is expected to enrich the treasury of knowledge in the field of human resource studies, and strategies for implementing the concept of NPM in the government environment.

This purpose of this study was to contribution of human resource development, leadership style, commitment, and motivation on good governance and the performance of members of the Indonesian National Police and the effect of good governance on the performance of members of the Indonesian National Police in the South Sulawesi Regional Police. The study was using 230 police as a sample of a population of 5,069 police in 2019. Data were analyzed using by structural equation modeling with the AMOS assistance version 21.  The results showed that (1) human resource development and motivation have a positive and significant effect on good governance and the police officer performance; (2) Leadership style has a negative and significant effect on good governance; (3) Commitment has a negative and insignificant effect on good governance; (4) Leadership style and commitment have a positive and significant effect on the police officer performance; and (6) Good governance has a positive and significant effect on the police officer performance.

The dimensions of the Government internal control system (GICS) in relation to the Reliability of government financial statements are investigated in this study (RGFS). This research employs 3,810 civil personnel who operate in 15 (fifteen) Service Agencies in regional work units of the local government of Takalar District, South Sulawesi Province. Employees in official offices are chosen because of the variety of jobs that they perform, as well as their duties and responsibilities, and because of this diversity of work, employees are expected to have sufficient knowledge and experience in optimizing the internal control system and report reliability of the finances government. The results of a unidirectional link between Risk Assessment, Control actions, Information & Communication, and Monitoring have a substantial effect on RGFS, according to the results of a t-statistical study utilizing regression. In the Takalar District Government, there is just one dimension in the Government internal control system (GICS) that cannot increase the Reliability of government financial statements (RGFS), namely the Control environment dimension (GICS1).

Penelitian ini dilakukan dengan bertujuan untuk : (1) mengetahui laju pertumbuhan ekonomi Provinsi Sulawesi Selatan tahun 2014-2018; (2) mengetahui sektor unggulan/sektor basis kabupaten/kota dan lapangan usaha Provinsi Sulawesi Selatan; (3) mengetahui produktivitas kerja perekonomian kabupaten/kota Provinsi Sulawesi Selatan tahun 2014-2018; (4) mengetahui klasifikasi kabupaten/kota Provinsi Sulawesi Selatan; (5) mengetahui ketimpangan wilayah Provinsi Sulawesi Selatan tahun 2014-2018; (6) mengetahui hubungan antara pertumbuhan ekonomi dengan ketimpangan wilayah. Penelitian ini menggunakan data sekunder melalui data BPS Provinsi Sulawesi Selatan yaitu Provinsi Sulawesi Selatan Dalam Angka 2019. Penelitian dilakukan pada bulan Februari-Maret 2020. Data diolah menggunakan analisis laju pertumbuhan ekonomi, analisis location quotient, analisis shift share, analisis tipologi sektoral dan tipologi klassen, analisis Indeks Williamson dan Indeks Entrophy theil, serta analisis Korelasi Pearson. Hasil Penelitian menunjukkan bahwa : (1) Laju pertumbuhan ekonomi Provinsi Sulawesi Selatan tahun 2014-2018 mengalami pertumbuhan secara fluktuatif dan Kota Makassar merupakan kabupaten/kota dengan kontribusi tertinggi pembentukan PDRB Provinsi Sulawesi Selatan; (2) Nilai LQ tertinggi berada pada sektor transportasi dan pergudangan yang berada di Kabupaten Maros; (3) Nilai National Share (NJ) tertinggi berada pada sektor transportasi dan pergudangan di Kota Makassar; (4) Kota Makassar dan Kabupaten Maros merupakan Daerah Maju dan Tumbuh cepat berdasarkan Tipologi Klassen; (5) Tingkat ketimpangan wilayah Provinsi Sulawesi Selatan tahun 2014-2018 relatif tinggi (tidak merata) yaitu I(W) : 1,174 dan I(y) : 0,7530; (6) Korelasi pearson pertumbuhan ekonomi dan ketimpangan wilayah memiliki hubungan kuat dan bernilai negatif yaitu yaitu r : - 0,7805. Hal ini berarti spesialisasi pada sektor unggulan penting dilakukan, guna mendorong pertumbuhan ekonomi di tiap-tiap Kabupaten/kota dan memperkecil tingkat ketimpangan wilayah di Provinsi Sulawesi Selatan.