This aim of this study is to understand the role of digital tools used for COVID-19 Contact tracing and the challenges faced during the implementation of such tools. Contact tracing represents a concept adopted by governments around the world to control the spread of COVID-19. Using digital tools in contact tracing is far more effective than mass quarantine, as it addresses challenges tracers face during conventional contact tracing. Using literature review as the research methodology, related literature was retrieved from different databases such as Google Scholar and ProQuest, shortlisted according keywords and phrases and studied for information focused on answering the research questions. The findings revealed that despite the challenges, digital tools remain significant in controlling the spread of COVID-19. Some of the challenges include the inability to reach children and people who do not own smartphones, or lack access to mobile networks and required technology in locations they live in. Another challenge is surveillance creep brought on by the fear of the breach of privacy through the use of such digital tools.
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The outbreak of coronavirus disease in 2019-2020 has caused an intense disruption in the world as individuals and organizations recommend the significant factors in slowing down infection rates. One of the recommendations was keeping a social distance, which meant people would work from home, and some businesses would close down (Maurrasse et al. 2020). Since healthcare is an essential service, the practitioners and patients had to device a new scheduling appointment. Through telehealth, a 21st-century technology, the two could communicate remotely while protecting each other from the transmission of COVID-19 as established by Bryant, Fedson, and Sharafkhaneh (2020). This paper has evaluated the methodology and tabled a discussion concerning the research questions indicated. The paper seeks to show the implications of virtual healthcare during the pandemic. It is concluded that telehealth has been adopted worldwide, with patients able to access their preferred doctors for various medical challenges.
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