Service robots are increasingly used in the hotel industry, However, service failure is inevitable during service delivery. Based on social information processing theory, this paper explores the influence of cuteness design on customer tolerance of service robots, and examines the mediating effect of empathy. Based on two cuteness design methods, the study adopts two situational experiments for hypothesis verification. The research conclusions are as follows: In the case of service failure, cuteness design of service robot can improve customer tolerance; Compared with the low-cuteness service robots, the high-cuteness service robots were more likely to stimulate customer empathy; Empathy mediates the effect of cuteness on customer tolerance.

The Jiuzhaigou M7 earthquake damaged the Aba's tourism economy. Almost one year later, Aba's tourism economy hasn't recovered to the pre-earthquake level, it is necessary to explore the main factors affecting travel intention after disasters, and then provide more accurate theoretical guidance for the market revitalization. Taking the 8th August Jiuzhaigou earthquake (2017) as an example, this paper uses SPSS and Mplus to conduct factor analysis, structural equating modeling and so on, in order to analyze the main factors of travel intention after serious earthquake through risk perception, destination image perception and familiarity. The results indicate that:(1) There is a significant negative relationship between risk perception and travel intention;(2) Destination image perception and familiarity have no significant relationship with travel intention;(3) However, the three dimensions of destination image perception are positively related to travel intention. Literature Review Risk perception. Sitkin and Weingart define risk as " the existence of certainty in possible important results or undesired results in decision-making"[3].Huang chongfu, Liu anlin and Wang

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In recent years, earthquake disasters occur frequently in China and the world, forming many Earthquake Memorial Site. However, the number of tourists has quite difference in different site, so how to improve the number of tourists becomes very important. Based on Tourism Area Life Cycle Theory(TALC), we discuss the influencing factors of the number of tourists in Earthquake Memorial Site, so as to enrich the research of TALC and Dark Tourism and to provide management recommendations for the site. Taking Wenchuan Special Tourist Area and Beichuan Qiangcheng Tourist Area as examples, the annual tourist reception volume from 2013 to 2018 is selected as the research data, the life cycle curves of the two scenic spots are fitted by trinomial model, and the influencing factors of tourist amount of earthquake site tourist attractions are deeply discussed by analyzing and comparing the trend characteristics of the curves.