Abstract-Modern organizations, knowledge-based organizations in particular, seek new IT solutions supporting business processes and knowledge management realized by them. One of the solutions, postulated by the authors supporting the actions of such organizations may be computer software in the form of software agents, considered in our study in terms of software agents society. The purpose of this article is to analyze the results of authors' three-year study on the modeling aspect of the software agents society in knowledge-based organizations. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution and findings of qualitative research in the area of usability of software agents. I. INTRODUCTIONEVELOPMENT of organization's theory for modern forms of management of the company's action results in that solutions need to adapt their structure and functionality to meet the specific needs of the organization. One example is to look at the management-oriented approach to knowledge, which is seen as an important organization's resource. Such knowledge, perceived in the literature as an overt or covert knowledge, is an essential part of business processes that such organizations implement. Information systems, which will support organizations aware of the knowledge processing content, should support on one hand its codification, so that the knowledge partnership could be stored as a resource system used by the organization and its employees, and on the other hand the methodology to support the modeling of such systems should support its codification changing tacit knowledge into overt. Solutions, which according to the authors have the indicated characteristics, are agent systems. DThe purpose of this article is to analyze the results of the authors' three-year study on the modeling aspect of software agents society in knowledge-based organizations. The study conducted by the authors, initiated in 2012, on the modeling of software agents' society in organizations based on knowledge, were focused on the search for forms of use of software agents in the context of their use in modern organizations and to determine whether these solutions, aided by semantic knowledge representation, contribute to the improvement of business processes. Due to its complexity, first an analysis of the literature in this area was conducted in order to arrange a society of agents in the registration system used in organizations Chapter 1 and 2 will present the introduction to the theory of knowledge-based organization and knowledge management. In Chapter 3 the results of the 2013 qualitative research in the form of in-depth interviews with companies forming agent-based solutions on the Polish market will be given. Later in Chapter 4, the methodology of modeling software agents society will be shown, foc...

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The purpose of this article is to analyze the concept of ergonomics in theory of software agents and its use in the construction of agent systems that supports the knowledge based organizations. In particular, the study will be focused on testing methods in context ergonomics of the agent society and their use in the analysis of the impact of agents on the business processes in the organization. Modern organizations require knowledge-based construction solutions, which in conditions of pervasive communications will support the processes occurring in them. Such solutions can be software agents. However, to assess their impact, it is necessary to define metrics that would indicate how much software agents support organization. Undertaken research in this area indicates that various features of software agents cause that they should be treated on a higher level of abstraction compared to the currently used software solutions. One of the aspect that can be picked up is the area of the cognitive ergonomics. It focuses around mental processes such as perception, memory, reasoning, knowledge, and issues of human reliability and increasing human cognitive abilities. Cognitive Ergonomics can be seen in the context of the software agent interaction solutions for users. The implementation of the cognitive ergonomics in human-computer relationship can take place through the use of agent technologies, such as anthropomorphic agent-system. Available literature does not define sufficiently the construction methodologies of the agent systems in the context of the presented issues of cognitive ergonomics. As a result, it becomes necessary to undertake research in the field of ergonomics and evaluation of impact on users as well as business processes in which they participate.