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In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznań). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip,on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project.

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Abstract. The paper presents the stages in the development of a computer system for quality tool selection (with DSS characteristics) for the purpose of process improvement in production companies. The basic premise adopted in the development of the system was to acquire and save (store) in a system the knowledge of practitioners from this area in order to use the knowledge repeatedly, e.g. during staff training. A gap in knowledge was noticed in this respect. According to practitioners, the purpose of using quality tools given in the literature should be more precise in terms of the time in the production process when a given tool may be used, and the type of problem that may be solved with the tool. Specific information on these issues was gathered through a survey conducted among managers. All actions taken within this research study illustrate the key processes of knowledge management proposed in [1].

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