No abstract

When referring to the value that IS adds to organisations, we often refer to monetary value and rarely are perspectives extended beyond monetary significance. Research suggests that value of a product or service is often perceived subjectively by an individual. A sound understanding of value and its perception by IS stakeholders will be beneficial in developing information systems that create value for an organisation, which is well-received by their users. This paper therefore discusses the concepts of value and its importance in IS. The paper focuses on a challenge to studying value in IS-although value manifests in properties of an information system, it can only be experienced and perceived subjectively through sense, experience and judgement of the system stakeholders. To address this challenge, the paper suggests adopting a phenomenological approach to studying value as perceived by different stakeholders involved in the development and application of information systems.