Objective: Teleconferencing is commonly used in business to conduct meetings and interviews. It can also be used to conduct education and support groups for carers who are not able to attend face‐to‐face groups. The Carer Support Network Project was funded by the New South Wales (NSW) Government to promote the use of telephone support groups for carers of people living with dementia. Method: Twenty‐two health and community workers were trained in the conduct of telephone support groups and were helped to organise and run 10 support groups across NSW. These included six groups conducted in a language other than English and one for Aboriginal carers. Result: The program was evaluated highly by the trainee group facilitators and the group participants. Conclusion: Telephone support groups should be more widely available as one option for carer support, especially for people who are geographically or socially isolated.