This paper aims to investigate the effect of transformational leadership and organizational culture on innovative behavior and work performance. The sample consisted of 204 lecturers from three catholic universities in Surabaya. The data were obtained from Google form and analyzed using Structural Equation Modeling (SEM) with LISREL program. The results of the study indicate that transformational leadership has a negative and significant effect on innovative work behavior, organizational culture has a positive and significant effect on innovative work behavior, innovative work behavior has a positive and significant effect on performance, transformational leadership has a negative and significant effect on performance, organizational culture has a positive effect and significant on performance, transformational leadership has a negative and insignificant effect on performance through innovative work behavior, and organizational culture has a positive and significant effect on performance through innovative work behavior. It suggests the university leaders apply appropriate leadership styles, maintain and enhance their organizational culture.

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Artikel ini memiliki tujuan untuk meneliti pengaruh dari kepemimpinan entrepreneurial dan budaya organisasional terhadap kinerja melalui perilaku kerja inovatif. Sampel penelitian berjumlah 303 orang, yang adalah karyawan non-managerial di Kota Jakarta. Data dibagikan melalui google form dan diolah menggunakan structural equation modeling (SEM) dengan program LISREL. Hasil dari olah data menyatakan bahwa kepemimpinan entrepreneurial berpengaruh signifikan dan negatif terhadap perilaku kerja inovatif, budaya organisasional berpengaruh signifikan dan positif terhadap perilaku kerja inovatif, perilaku kerja inovatif berpengaruh signifikan dan positif terhadap kinerja, kepemimpinan entrepreneurial tidak signifikan terhadap kinerja, budaya organisasional tidak signifikan terhadap kinerja, kepemimpinan entrepreneurial tidak signifikan terhadap kinerja melalui perilaku kerja inovatif, dan budaya organisasional berpengaruh signifikan dan positif terhadap kinerja melalui perilaku kerja inovatif. This article aims to examine the influence of entrepreneurial leadership and organizational culture on performance through innovative work behavior. The research sample is 303 people, who are non-managerial employees in the city of Jakarta. Data was shared via Google form and processed using structural equation modeling (SEM) with the LISREL program. The results of data processing state that entrepreneurial leadership has a significant and negative effect on innovative work behavior, organizational culture has a significant and positive effect on innovative work behavior, innovative work behavior has a significant and positive effect on performance, entrepreneurial leadership is not significant on performance, organizational culture is not significant on performance, entrepreneurial leadership has no significant effect on performance through innovative work behavior, and organizational culture has a significant and positive effect on performance through innovative work behavior.

The banking industry sector continues to play a role in economic activity and is required to always have the best innovation, and play an important role in economic development efforts. With the ease of transactions and supported by technology advances, internet banking services are the right solution to support today's transactional business activities. The purpose of this research is to study and analyze the effect of e-services quality on loyalty through trust and satisfaction for internet banking users of PT. Bank Central Asia, Tbk in Surabaya. The data collection tool used in this study is a survey method by distributing questionnaires to customers of PT Bank Central Asia, Tbk using internet banking services. This study used a research sample of 150 respondents who were classified based on predetermined variables. The data analysis technique used is SEM and uses LISREL as a data processing tool. The results of this study indicate that e-service quality has a significant effect on trust and satisfaction. Besides, the satisfaction has a positive effect on loyalty to customers of internet banking users of PT. Bank Central Asia, Tbk in Surabaya.

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