The aim was to measure the customer satisfaction on small-scale sport event conducted by students. This quantitative descriptive study was conducted using survey method with population came from the participants of sport events throughout Central Java and were chosen by accidental sampling with 141 respondents. Survey consists of Tangible, Empathy, Responsiveness, Reliability, and Assurance in the form of checklist by using Likert scale 1 to 4. From the results of data processing, researchers found that 75% of participants said the committee is reliable. Then 75.18% of participants stated the organizer is responsive. The data also shows 76.60% of participants mention how assure they are due to organizing committee could build a good trust among them. Then 77.48% of participants said that the emphaty addressed by the committee was in accordance with the participants' expectations and 80.32% of the tangible factors were given by organizer make participants will participate again.
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