In many cities worldwide, the Smart City concept is used to solve problems that ensure the city’s development. The range of technological solutions applications varies depending on the needs and capabilities of a particular city or country in general. The proverbial all-encompassing meaning of the Smart City definition is not critical; however, it allows for reasonably unambiguous identification of implementation areas and even standardization. Differences in the conditions and goals of implementation are determined by the characteristics of a particular (unique) city, public needs, or demand from citizens for more modern services, and the peculiarities of state regulation and management. In Kazakhstan, the implementation of individual Smart City initiatives began more than 10 years ago. Comprehensive goal setting was carried out in 2017 as part of the Digital Kazakhstan state programme, and a comparative rating for the cities is being calculated from 2020. The article describes and defines the challenges and limitations associated with the unbalanced development measures of Kazakhstan’s cities based on a comparative analysis of indicators that characterize the level of penetration of Smart City technologies. The article substantiates the need to adjust the national policy and change priorities for successful Smart City projects.

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The paper uses an approach to modeling management processes based on ontologies, describes the experience of redesigning activities in the provision of public services. A description of the sphere of rendering public services in Kazakhstan is given, approaches to building a conceptual business model of a single operator (provider) of public services are described. Using the example of the transformation of the activities of a public service provider (NС JSC "State Corporation "Government for Citizens"), the effects of application are shown and the reserves for optimizing costs associated with the performance of public functions are estimated.

In Kazakhstan, the implementation of individual Smart City initiatives began more than ten years ago. Comprehensive goal setting was carried out in 2017 as part of the Digital Kazakhstan state program, and a comparative rating for the cities is being calculated from 2020. The article describes major factors that influence stakeholders' expectations and limitations associated with the unbalanced penetration of Smart City technologies. The article substantiates the need to adjust the national policy and change priorities for successful Smart City projects.

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