No abstract

Book reviewed in this article: Curing Health Care: New Strategies for Quality Improvement. Donald M. Berwick, A. Blanton Godfrey, and Jan Roessner. Motivational Interviewing: Preparing People for Change, 2nd ed., William Miller and Stephen Rollnick. Cultural Competence in Health Care: A Practical Guide. Anne Rundle, Maria Carvalho, and Mary Robinson (Eds.). Through the Patient's Eyes: Understanding and Promoting Patient‐Centered Care. Margaret Gerteis, Susan Edgman‐Levitan, Jennifer Daley, and Thomas L. Delbanco (Eds.). Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Irwin Press.