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Optimal alternative selection to address the emergency situation is critical for dispatcher group in Unattended Train Operation (UTO) to guide emergency process. It is difficult to provide the precise decision value under one criterion and to evaluate the emergency alternatives among multiple dispatchers. This paper presents a hybrid emergency decision-making method integrating fuzzy analytic hierarchy process (FAHP) described by linguistic terms with enhanced weighted ordered weighted averaging (WOWA) operator. The enhanced WOWA operator aggregates the preference matrices of multidispatcher through the constructed emergency response task model of dispatcher group in OCC. This calculation approach takes into consideration the relations of emergency tasks to derive the importance weights of dispatchers and integrates them into the ordered weighted averaging (OWA) operator weights based on a fuzzy membership relation. A case study of applying the method in an emergency of a train fire is given to demonstrate the feasibility and usefulness of the methods associated with the group multicriteria decision-making (GMCDM) theory in emergency management of UTO metro system.

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