This article is part of a new series in this regular feature. The series intend to serve as a road map by sharing expertise and drawing together trends that are relevant to both health science librarians and health informatics professionals. The present article is a collaboration of six medical and health sciences libraries in Belgium and the Flemish library and archive association (VVBAD, n.d., https://www.vvbad.be/). It aims to elucidate the extended, user‐tailored approach provided by medical and health sciences libraries in Belgium motivated by the recent changes in user expectations and behaviour.

In the KB's Research and Development Division, Ingeborg has held several positions concerning paper preservation, digitization and digital preservation. Policymaking and national cooperation in the fi eld of (digital) preservation, corporate communication and knowledge dissemination were her special fi elds of interest. As of 2006 she was managing Memory of the Netherlands, the Dutch national program of digitizing of cultural heritage for libraries, museums and archives.